HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to make a correction before your package departs. There is no guarantee we can make it once it leaves our warehouse, but we will do everything we can.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 5 to 10 business days after the day you placed your order. Most packages are prepared within that window, but if our warehouse is exceptionally backed up, processing times may extend slightly.
GENERAL SHIPPING INFORMATION
Our warehouse processes and ships out all orders Mondays through Fridays, excluding major holidays. After placing your order, your package will be shipped out within the processing window and you will receive an email with the tracking number shortly after.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages that could arrive 1 to 2 business days apart.
OUT OF STOCK / BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
We apologize that your shipment did not arrive in perfect condition. Please contact us with your name and order number for further assistance and we will make it right.
HOW CAN I TRACK MY ORDER?
Use the Track My Order link in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always happy to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Tracking numbers may take 24 to 48 hours to activate after your order ships. If your order is domestic and the tracking number still does not work after that period, please contact us so we can look into it.
THE TRACKING NUMBER SAYS DELIVERED BUT I HAVE NOT RECEIVED MY ORDER.
All domestic delivery issues become the responsibility of the carrier once the package has been shipped from our warehouse. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
If any of your purchased items are missing or damaged, please contact us immediately to resolve the issue. We have a 30-day Money Back Guarantee from the date of delivery. To reach us, use the Contact Us page or email us at yasirmus01@gmail.com.
